Pioneer Facility Management

Legal

Privacy Policy

Last updated: September 2026

1. Introduction

Pioneer Facility Management ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or engage our cleaning and facility services in Sydney.

2. Information We Collect

We may collect the following information:

  • Name, email address, phone number, and physical address
  • Service preferences, booking details, and property information
  • Job application details and resume files when you apply via our Career page
  • Website usage data such as IP address, browser type, and pages visited
  • Communications you send us through contact forms, quotes, or email

3. How We Use Your Information

We use your information to:

  • Provide quotes, schedule services, and deliver cleaning work
  • Respond to enquiries and customer support requests
  • Process job applications and recruitment
  • Improve our website, services, and customer experience
  • Send service updates, reminders, or marketing (only where permitted)
  • Comply with legal and regulatory obligations

4. Sharing Your Information

We do not sell your personal information. We may share it with trusted service providers who help us operate our business (for example, IT hosting or payment processors), or when required by law. Any third parties we work with are expected to protect your information appropriately.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, or disclosure. However, no method of transmission over the internet is completely secure.

6. Cookies & Website Data

Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site. You can control cookies through your browser settings.

7. Your Rights

Depending on applicable Australian privacy laws, you may request access to, correction of, or deletion of your personal information. To make a request, contact us using the details below.

8. Retention

We keep personal information only as long as needed for the purposes described in this policy, or as required by law.

9. Contact Us

If you have questions about this Privacy Policy, please contact:

Our Goal Is to Wow You With Every Clean!